Returns and Exchanges

We hope you are happy with your purchase, but in the case it does not meet your expectations, you are welcome to return an item(s) for exchange or credit note.

All returned garments must be returned to our store address within 14 days of delivery and must be unworn, in its original condition and packaging, with all tags attached. If the garment(s) have been worn, altered, washed or damaged, they will not be accepted as an eligible return. Ineligible returns will be shipped back to the sender at the purchaser's expense.

Please choose carefully as no returns, exchanges or refunds are available for sale items.

We do not offer credit card refunds and Gift Certificates may not be returned or redeemed for cash.

Please contact customer service (admin@ladonna.com.au) if you require any more information on returning an item. Thank you.

Please note:

  • Due to the delicate nature of our products, please take care if returning items to us. Padded or molded garments must be packaged with care to ensure there is no damage to the cups. La Donna reserves the right to refuse any package that is poorly packaged or damaged and by way rendering the items unsalable.

  • Every item shipped is inspected by a senior staff member to ensure quality control. Please use care when trying on the garment for fit.

  • If the garment is soiled, damaged, washed or if any of the tags have been removed, the garment will be sent back to the purchaser at the purchaser's expense.

  • Shipping costs will not be refunded.

  • In the case that defective merchandise is received, La Donna is happy to provide a replacement of the same style and size, provided the return meets all other standard return guidelines and the product is available.


Store Address:
La Donna
177 Toorak Rd
South Yarra, VIC
Australia 3141

Christmas gifts may be returned by 30th Jan 2018